Terms and Conditions
At Temptation Studio we like to ensure that every client has the best opportunity to have a highly professional service in a friendly and courteous atmosphere. To achieve this, we would ask all our clientele to keep in mind the following terms and conditions:
Under 18’s on sun beds
Temptation Studio encourages responsible tanning. Sun beds are for over 18’s only.
If you are lucky enough to look under 25, ID will be required on your first visit.
There are no exceptions to this rule, so please come prepared otherwise unfortunately we will have to turn you away.
We only accept the following forms of ID at Temptation Studio:
• Provisional Driving Licence/Driving Licence
***Expiration of Minutes and Sessions
Please note that all minutes and sessions are valid for 12 months from the date of purchase. No Refunds.
***Client Lotion Storage
Please note that the customer lotion storage facility is provided as a gesture of goodwill and we regret that we cannot be held responsible for any losses whatsoever.
Sun Bed Courses:
If you miss your sun bed course appointment, your Sun Angel/ Prestige 1600 session or any tanning course minutes will automatically be deducted from your account, priority will be granted to the next client in the queue/ walk-in session.
***Pay as you go sun bed clients:
During busy times, you may be asked to pay in advance in full for your sun bed if you do not have a sun bed course. If you miss an appointment, you may be charged in full for your appointment.
Cancellation of Sun Bed Appointments:
We require a minimum of 2 hours’ notice for cancellations of sun bed appointments, otherwise you may be charged in full for your appointment. No Refunds.
Please arrive early for your sun bed or beauty treatment. Turning up late will shorten your treatment or sun bed time if you have booked in advance. We ask new clients for Sun beds and Treatments to arrive 5 minutes early to fill out your consultation card. Please bear in mind that if you are late, your treatment / sun bed will end on time so the next client isn’t delayed.
• All minutes and sessions can’t be changed to other treatments. No refunds.
• Refunds for sun beds are only available for medical conditions upon receipt of a valid medical certificate. All requests must be via e-mail to [email protected] and marked for the attention of the Manager.
Please make certain to have your mobile turned to vibrate at all times when in the salon and on silent in the treatment room. We want you to relax when having your treatment carried out, and if you are using your mobile phone this may result in making your Therapist run late and your full treatment not being carried out.
For the health and safety of all and the goal ambiance of the salon we regret to inform you that children cannot be left to sit in reception on their own whilst clients have a sun bed or treatment.
Please do not ask staff to keep an eye on your children as we will have to politely decline. Our staff cannot be responsible for your children whilst working in a busy salon.
You can park on the main road North Woolwich Road by purchasing up to 4 hour’s ticket for your own responsibility with no return 1hr. Parking on the same road free from 6.30pm
If you are not happy with the received service, then please report the same day at studio. The best we can do it’s to fix the mistakes. No refunds.
***Cancellations and Missed Appointments
We understand that there are always occasions when life gets hectic and plans have to change. However, is unfair on both our staff and other clients when a client cancels last minute or misses their appointment. We therefore have the below policies in place.
Please note, that if you cancel or miss an appointment with less than 48 hours’ notice, we have the right to request payment in full for your appointment and we will politely request your next appointment to be paid for in advance in full at the time of booking.
***Beauty Clients under 16
We request that clients under 16 are accompanied by an adult, and Parents / Guardians sign their consultation forms.
***Beauty Clients under 18
We do not perform Intimate Waxing Treatments on any clients under the age of 18. Please bring ID to your first treatment.
***Deposits/Pre-paid for Treatments
Deposits/Pre-paid can be made in person at the studio or by bank transfer/paypal.
If you Cancel your appointment with more than 48 hours’ notice, deposits/pre-paid are refunded in full. If less than 48 hr’s notice we have the right for no refund or no reschedule.
Any exceptions to the above are at the manager’s discretion, and an email should be sent to [email protected] and marked for the attention of the Manager.
For bookings a minimum £15 deposit is required.
If your treatment cost more than £30.00 a minimum 50% deposit is required.
***DAMAGE/LOSS OF CLIENT PROPERTY
Please note that The Temptation Studio cannot accept any responsibility whatsoever for any loss or damage to client’s property whilst on the premises.
***Gifts and products
We not accepting returns and not giving refunds.
Gift Vouchers are available for all sun beds, treatments and products. Will expire 6 months from purchase date. It cannot be replaced if lost or stolen and cannot be exchanged for cash. No Refunds.